VIDEO CONSULT TROUBLESHOOTING

Downloading the Zoom Client

Visit https://zoom.us/support/download and follow the instructions on the screen to download the client app for your device (Windows/Mac/iOS/Android).

Joining meeting on a PC / Mac
  1. Open the Zoom desktop client.
  2. Click Join a Meeting.
  3. Enter the meeting ID number and your name and click Join.
  4. Once connected, call in to the number provided (unless using mobile app, in which case you can use built-in audio).

Joining meeting on an Adroid
  1. Open the Zoom mobile app.
  2. Tap Join a Meeting.
  3. Enter your meeting ID and your name, and tap Join Meeting.

Joining meeting on iOS
  1. Open the Zoom mobile app.
  2. Tap Join a Meeting.
  3. Enter your meeting ID and your name and select Join.

Joining meeting via a Web Browser
  1. Open any browser (Chrome, Safari, IE, Edge, Firefox).
  2. Go to join.zoom.us.
  3. Enter your meeting ID provided in your confirmation email
  4. Click Join. (You will be asked to open the Zoom client to join the meeting).